Question |
Answer |
I am experiencing difficulties logging in to OpenAthens and I am confident I have an active CWL. What should I do? |
As a first step, clear your cache and cookies. Check this guide on how to do it for different browsers. Secondly, try an alternate browser. Note that a VPN connection will not provide access to Library resources. If neither of those options work, please contact the Library: https://ask.library.ubc.ca/ |
I am experiencing difficulties logging in to OpenAthens and I have an OpenAthens access account. What should I do? |
Using an OpenAthens access account, you must follow these steps, in this order:
If you still encounter issues, follow these steps: clear all cache and cookies. Secondly, try an alternate browser. Note that a VPN connection will not provide access to Library resources. If neither of those options work, please contact the Library: https://ask.library.ubc.ca/ |
I am using the "General" search box on the library's home page and the results seem incomplete. What is going on? | Some publishers require that users authenticate in order to view bibliographic/item data through a search tool like Summon, which powers the "General" search box on the UBC Library home page. For many searches, this will not significantly affect results, but in some subject areas many relevant results could be excluded. In general, it’s a good practice to be logged in with OpenAthens when searching using Summon. To start a new session, click “LOGIN” at the top right of any Library web page and choose “OpenAthens Login”. After searching in Summon, click on “Login to view all available results” if it appears upper right. It is important that those using OpenAthens accounts (as opposed to CWL) do both steps in this order. |
If you are experiencing technical difficulties with OpenAthens, Library staff may ask you to look up and confirm the attributes associated with your account. Please follow the instructions below.