and tips for troubleshooting.
Question: I've installed the browser extension in Firefox, but all I see is a message saying "an error has occurred, please try again later"!
Answer: You need to update to the most recent version of Firefox. This extension is supported from version 56 onward.
Question: When I'm setting up the extension, I see the option to "Skip the pop up and automate my access". What happens if I check this box?
Answer: If you check this box, you will be automatically connected to UBC Libraries resources on external websites whenever possible. If you leave this box unchecked, you will need to click the pop up to get access every time you visit an external website, such as pubmed.gov or jstor.org; see the image below.
You can check or uncheck this box at any time by accessing the Settings area of the browser extension. Click the gear icon on any pop up to change your settings.
Important tip: If you have a personal subscription to a website (such as The New Yorker), do not check the option to "skip the popup and automate my access" or the browser extension will redirect you to UBC access rather than your own account.
Question: How do I remove or disable the Lean Library browser extension?
Answer: Instructions for each supported browser are provided by Lean Library.