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Distance Education Students

Welcome

The following brief video introduces the main features of the UBC Library homepage.

Your Library Card

To access many of the Library's services you will need to obtain your UBC Card. This is also your Library card, and you can apply for it online or in-person at the Carding Office in the UBC Bookstore.

  • If you live locally, your UBC Card must be picked up in person at the Carding Office - even if you applied for it online.
  • If you cannot pick your UBC Card up in person due to your geographic location, then your barcode and pin number will be emailed to you. Click the Distance Education link at: http://ubccard.ubc.ca/obtaining-a-ubccard/students to access the online request form.

Apply for your barcode at the beginning of term - before you actually need it. The carding office processes barcode requests at the start of each business day.

  • Requests received afternoons, evenings and weekends cannot be processed until the next business day.
  • If your barcode is not emailed within two business days check your spam folder to ensure that your message has not been sent there in error.

Online Access : Connecting from Home

As a UBC student, you have full access to the wide range of print and electronic collections through the Library from home, as well as in person. To get instant access to online Journals, Indexes & Databases, and other Library licensed resources from off-campus locations you can use the EZproxy login.

You'll need your Campus-Wide Login (CWL) or your UBC Card's barcode and pin number.

Picture of EZPproxy Login Screen

Troubleshooting Checklist:

1. Check your connectivity: make sure that your internet service provider is working.
2. If you can't log in with your Campus Wide Login (CWL), contact UBC IT Service Centre Help Desk, by phone (604-822-2008 weekdays, 8:00-4:30) or via this form.
3. If you can't log in using your Library barcode and PIN, you might have a Library PIN problem. Call the Library's Borrower Services division at 604-822-2406. More information here. Forgotten your Library PIN? Reset it here.
4. If your access problems are intermittent, i.e., you can access some online journals from home but not others it may be that there's an issue with the journal itself. You can report access problems relating to specific journals and/or databases here: http://about.library.ubc.ca/contact-us/ejournal-help/

Registering for Services

If you live at a distance from a UBC campus you can register for delivery services.  You will need to do this before requesting home delivery of print materials or interlibrary loans services.  To learn more about home delivery and interlibrary loans click the Your Library at Home tab on the top left hand side of this guide.