Skip to Main Content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

Citation Management

Related Services

Other services related to citation management are provided by various UBC units as well as off-campus service providers:

  • Checking that references are correctly formatted (reference styles). This may be something you can ask an editor to help you with (see the information above), or it may be something you will need to do yourself following the particular style guide you have used for your thesis.
  • Resolving browser, operation system and device compatibility issues with citation management tools. For RefWorks, you can search the online help for RefWorks. For Mendeley, you can check Mendeley's Support Portal, send them a question by email or make discussion forum. For Zotero, you can look for answers to specific technical problems on the official help page of Zotero or post your question on the discussion forum.
  • Providing support for EndNote or BibTex. For information on using EndNote, visit the EndNote website; for information on using BibTex, visit or UBC Library's guide to using BibTex.
  • Answering specific questions about your individual thesis: for example, unusual formatting requests; inclusion of particular material; or incorporating sound or video. These questions should be directed to the Faculty of Graduate and Postdoctoral Studies.
  • For help in determining how to use copyrighted material in your thesis - for example, clarifying what material you need to get permission to use, and providing advice on asking for permission - please contact UBC's Copyright office.