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Distance Education Students


The following brief video introduces the main features of the UBC Library homepage.

Your Library Card

To access many of the Library's services you will need to obtain your UBCcard. This is also your Library card, and you can apply for it online or in-person at the Carding Office in the UBC Bookstore.

  • If you live locally, your UBCcard must be picked up in person at the Carding Office - even if you applied for it online.
  • If you cannot pick your UBCcard up in person due to your geographic location, then your barcode and pin will be emailed to you. Click the Distance Education link at Applying For Your Student UBCcard Online to access the online request form.

Apply for your barcode at the beginning of term - before you actually need it. The carding office processes barcode requests at the start of each business day.

  • Requests received afternoons, evenings and weekends cannot be processed until the next business day.
  • If your barcode is not emailed within two business days, check your spam folder to ensure that your message has not been sent there in error.
  • If it’s not in your spam folder, you can contact the UBC Carding office for further assistance:

Online Access: Connecting from Home

As a UBC student, you have full access to the wide range of print and electronic collections through the Library from home, as well as in person. To get instant access to online Journals, Indexes & Databases, and other Library licensed resources from off-campus locations you can use EZproxy.

You'll need your Campus-Wide Login (CWL) or your UBCcard's barcode and PIN.

  • Don't know or forgot your pin number? You can request a new PIN at Forgot Your PIN?
Picture of EZPproxy Login Screen

Troubleshooting Checklist:

1. Check your connectivity: make sure that your internet service provider is working.
2. If you can't log in with your Campus Wide Login (CWL), contact UBC IT Service Centre Help Desk, by phone (604-822-2008 weekdays, 8:00-4:30) or via the form at Contact UBC Information Technology.
3. If you can't log in using your Library barcode and PIN, you might have a Library PIN problem. Call the Library's Borrower Services division at 604-822-2406 or use the Library Account Assistance Form. Forgotten your Library PIN? Reset Your Library PIN.
4. If your access problems are intermittent, i.e., you can access some online journals from home but not others, it may be that there's an issue with the journal itself. You can report access problems relating to specific journals and/or databases here: Library Electronic Resources: Problems, Questions and Comments.

Registering for Services

If you live at a distance from a UBC campus you can register for delivery services.  You will need to do this before requesting home delivery of print materials or interlibrary loans services.  To learn more about home delivery and interlibrary loans, click the Your Library at Home tab on the top left side of this guide.